In our business there’s a lot of moving factors. It’s not always possible to predict how long the parts will take to get to the shop, when your adjuster can make it out to look at the vehicle, or how much money your insurance company will feel justifies the cost of the repair. Sometimes, your insurance company will write an estimate that’s below the price of the estimate you receive from our shop, or whichever body shop quoted you for repair. This can be alarming, but there’s no reason to worry.
If you came to our shop and received a quote that was more costly than what your insurance offered, this likely due to a couple of different items. The first, is that your insurance company writes for what they can see. All initial estimates are written without the assumption that there are any damages above and beyond what can be seen by the eye. This is often not a full estimate, as there is likely damage behind what you can see and will require supplements or further billing to your insurance.
The second reason you may have a low estimate, is the type of parts your insurance company wrote your estimate for. Often times insurance companies will write estimates with used or recycled parts to save money. This can be negotiated, within reason. We are lucky to reside in a state that allows you to request your preferred parts be installed on your vehicle, depending on the year. Check your insurance policy and state laws to be sure.